Frequently Asked Questions | Polaris Moving Company Dallas

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General

01.

Are you a licensed mover?

Yes, we are a full-service moving company licensed by the state of Texas.

USDOT # 4477587
TxDMV # 010218548C.

02.

How far in advance do I need to book my move?

At least 2 weeks is always preferred. The end of the month is the busiest time for moving, so please contact us well in advance to make sure that we have availability. Weekends are people’s preferred move days, so if you have the flexibility to move during the week, we can often accommodate moves with shorter notice.

03.

How many movers do I need?

The number of movers needed for your move varies based on several factors, making each situation unique. As a general rule of thumb, a one-bedroom move typically requires 2 movers, while two to three bedrooms may need 3-4 movers. However, this can change depending on factors such as the amount of packing involved, any long carries, and the volume of furniture.

04.

What items will not be taken?

Prohibited items include flammables, guns, unbowed items.

05.

Do your professional movers disassemble furniture?

Yes, for the most part, movers do take apart furniture. Our movers typically disassemble items such as beds, cribs, dining tables, office desks, and more. The primary reasons for this are to facilitate the move and to ensure the furniture can fit through doorways and other tight spaces. Sometimes, disassembling furniture can take longer than expected due to worn screws. When the shape of a screw is no longer intact, the screwdriver may have difficulty gripping it. Despite these challenges, our movers are experienced in handling such issues.

06.

What happens if something gets damaged during my move?

Our movers are dedicated to their job, which means they will treat your belongings as if it was their own. With that in mind, you can rest assured that we will do everything possible to avoid any kind of damage during your move.

However, damage does occasionally happen in this industry. We carry the standard coverage that is required by the Texas Department of Motor Vehicles. If this is the case, our basic moving insurance of $0.60 per pound per article is provided to every customer free of charge. Our claims resolution team will do their best to resolve the issue in a timely manner. Additional insurance is available on request.

07.

Is there a minimum of hours required for your service?

Yes, 3 hours minimum.

08.

Are you supposed to tip the movers?

A tip is always appreciated but is not a requirement.

Moving day

01.

Will the movers call me prior to arrival on the day of my move?

Yes. The dispatch agent or your moving crew will call 20-30 minutes prior to arrival on moving day. Each move estimate is given a one to two-hour arrival window.

02.

Should I empty the dresser’s drawers?

Yes, it is important to empty the drawers of all items in order to allow the most care. The professional movers will make sure to secure the drawers as they move your furniture. Remember to always pack any fragile or valuable items separately so that they will be handled more securely during your move. High value personal items should be transported by the customer.

03.

Do your professional movers disassemble furniture?

04.

Can the movers unmount my television?

Yes, movers will take down your TV. However, we won’t be able to mount it back at the new location since we are not licensed to drill.

05.

Can You Uninstall And Reinstall a Washer And Dryer?

Yes, we can help you uninstall your washer and dryer, but we cannot assist with the installation, as that is prohibited for moving companies.

Rates, Payment, & Fees

01.

Are There Any Hidden Fees?

No. Polaris Moving Company operates with transparent hourly pricing. We do not charge extra for stairs, elevators, long carries, or credit card payments.

To keep our base rates low, we only charge extra for specialized resources:

• Packing Materials: Boxes, tape, and bubble wrap are charged based on actual usage.
• Heavy Item Handling: Due to specialized equipment and additional labor requirements, a flat fee applies to pianos, safes, or items over 300 lbs.

All information about our price will be strictly indicated in your booking confirmation.

02.

Do Moving companies charge by the hour?

Our prices are based on an hourly rate, calculated by the total time spent on the job site. This includes all aspects of the move, ensuring you only pay for the services you receive. Here’s a breakdown of how our pricing works:

Hourly Rate Calculation

Loading Time: The time taken to load your belongings onto the moving truck.
Drive Time: The duration of the drive from your current location to your new destination.
Unloading Time: The time required to unload your belongings at the new location.

The formula for our pricing is:

(Loading Time)+(Drive Time)+(Unloading Time)=Total Hours

This total is then multiplied by our hourly rate to determine the final cost of your move.

03.

How much is the Packing Service?

We don’t have any specific charge for Packing Service itself. Packing Services are included in your hourly rate and the price is a matter of time it takes to complete your move.

04.

Do You Charge Extra For Stairs, Elevators, Long Walking Distance?

Absolutely not! Polaris Moving Company does not charge extra for stairs, busy elevators, or long walking distance.

05.

What forms of payment are accepted?

Polaris Moving Company accepts cash, Zelle, debit, and major credit cards.