Terms & Conditions

These Terms & Conditions govern your use of the Polaris Moving Company website and outline the policies, responsibilities, and limitations related to our moving services.

Last Updated: December 2025

Introduction

Welcome to the website of Polaris Moving Company (“Polaris”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, content, and any related tools or platforms, including quote request forms and third-party service integrations.

By accessing this website, requesting a moving quote, scheduling services, or otherwise interacting with Polaris Moving Company, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional policies referenced herein.

If you do not agree with any part of these Terms, you should discontinue use of this website and refrain from requesting or scheduling services through Polaris Moving Company.

Services Offered

Polaris Moving Company provides professional moving-related services designed to assist customers with residential and local moves within the Dallas–Fort Worth area. All services are offered subject to availability and confirmation.

Our services may include, but are not limited to, the following:

Local residential moving services
Packing and unpacking assistance
Loading and unloading of household goods
Labor-only moving services
Furniture disassembly and reassembly
Coordination of short-term or long-term storage when applicable

The specific scope of services provided for each move will be determined based on the information supplied by the customer and confirmed at the time of booking. Polaris Moving Company reserves the right to refuse service if conditions are unsafe, inaccessible, or inconsistent with the details provided during the scheduling process.

Estimates & Pricing

Any estimates provided by Polaris Moving Company through our website, phone, email, or third-party platforms are offered as good-faith estimates based on the information supplied by the customer at the time of the request.

Unless otherwise stated in writing, all estimates are non-binding and subject to change based on actual conditions encountered on the day of the move.

Pricing for moving services is typically calculated based on:

Total time worked, including loading, travel, and unloading
Number of movers assigned to the job
Type of services requested
Equipment, trucks, and materials used

Final charges may vary due to factors such as, but not limited to, building access limitations, staircases, elevators, long carry distances, changes to the original inventory, traffic conditions, weather, or inaccuracies in the information provided by the customer.

Polaris Moving Company is not responsible for cost variations resulting from circumstances outside of our control or from changes made after the initial estimate was provided.

Payments

Payment for moving services is due upon completion of the scheduled services, unless otherwise agreed in writing prior to the move.

Polaris Moving Company accepts the following forms of payment:

Cash
Zelle
Debit cards
Major credit cards

Please note that a processing or convenience fee may apply to payments made using credit or debit cards. Any applicable fees will be disclosed at the time of payment.

Failure to remit payment upon completion of services may result in additional charges, delays in delivery, or other remedies permitted by applicable law.

Customer Responsibilities

In order for Polaris Moving Company to perform services safely and efficiently, customers are responsible for providing accurate and complete information regarding their move.

Customers agree to:

Provide accurate details about locations, inventory, and access conditions.
Ensure clear and safe access to pickup and delivery locations.
Secure any required parking permits, elevator reservations, or building approvals in advance.
Properly prepare and pack items unless professional packing services are requested.
Identify and disclose any fragile, high-value, oversized, or specialty items prior to the move.

Polaris Moving Company is not responsible for delays, additional charges, or service limitations resulting from inaccurate information, restricted access, unsafe conditions, or failure to meet the responsibilities outlined above.

Limitation of Liability

To the fullest extent permitted by applicable law, Polaris Moving Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or the performance of moving services.

Polaris Moving Company’s total liability for any claim, loss, or damage, whether based in contract, tort, or otherwise, shall not exceed the total amount paid by the customer for the specific services giving rise to the claim.

Polaris Moving Company is not responsible for damage to items packed by the customer, pre-existing damage, or items of extraordinary value unless such items were disclosed in advance and specific arrangements were confirmed in writing.

Basic valuation coverage may apply as required by law or company policy. Additional coverage options, if available, must be requested and confirmed prior to the start of services.

Polaris Moving Company shall not be liable for delays, damages, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to weather conditions, traffic, acts of God, governmental actions, or third-party restrictions.

Website Use & Restrictions

The Polaris Moving Company website is provided for informational purposes and to allow customers to request quotes and learn about our services. You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to use this website in any manner that:

Violates any applicable local, state, or federal laws or regulations.
Attempts to gain unauthorized access to the website, servers, or related systems.
Interferes with the security, performance, or functionality of the website.
Uses automated tools, bots, scraping, or data extraction methods without authorization.
Copies, reproduces, or redistributes website content for commercial purposes without written consent.

All content displayed on this website, including text, images, logos, trademarks, and design elements, is the property of Polaris Moving Company and is protected by applicable intellectual property laws.

Polaris Moving Company reserves the right to restrict or terminate access to the website if any misuse, unauthorized activity, or violation of these Terms is identified.

Third-Party Tools & Services

The Polaris Moving Company website may utilize third-party tools, platforms, or services to enhance functionality, process quote requests, analyze website performance, or support operational workflows.

These third-party services may include, but are not limited to:

Embedded quote request and scheduling platforms
Website analytics and performance tracking tools
Mapping, address verification, or location-based services
Communication or customer management systems

Polaris Moving Company does not control and is not responsible for the availability, accuracy, content, security, or privacy practices of third-party platforms. Your use of any third-party service is subject to that provider’s own terms, conditions, and privacy policies.

Polaris Moving Company shall not be liable for any issues, losses, or damages arising from the use of third-party tools or services accessed through or integrated into our website.

Termination of Use

Polaris Moving Company reserves the right, in its sole discretion, to suspend, restrict, or terminate access to this website or its services at any time, with or without notice, if we believe that these Terms and Conditions have been violated.

Termination of website access does not relieve a customer of any obligations incurred prior to termination, including payment obligations or responsibilities arising from scheduled or completed services.

Polaris Moving Company shall not be liable for any loss or damage resulting from the suspension or termination of access to the website or services, except as otherwise required by applicable law.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any legal action, claim, or proceeding arising out of or relating to these Terms, the use of this website, or the services provided by Polaris Moving Company shall be brought exclusively in the state or federal courts located in Dallas County, Texas.

By using this website or engaging Polaris Moving Company for services, you consent to the personal jurisdiction and venue of such courts.

Severability

If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable under applicable law, such provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect and shall remain valid and enforceable to the maximum extent permitted by law.

Changes to These Terms

Polaris Moving Company reserves the right to modify, update, or revise these Terms and Conditions at any time, at its sole discretion.

Any changes will become effective immediately upon being posted on this website. It is your responsibility to review these Terms periodically to remain informed of any updates.

Continued use of this website or continued engagement of services from Polaris Moving Company after changes are posted constitutes acceptance of the revised Terms and Conditions.

Contact Information

If you have any questions regarding these Terms and Conditions, our services, or your use of this website, you may contact Polaris Moving Company using the information provided below.

Polaris Moving Company

📍 2828 E Trinity Mls Rd #206C

Carrollton, TX 75006

📧 info@polarismoving.com

📞 (214) 204-7224