Privacy Policy

Last Updated: November 6, 2026

About This Privacy Policy

Polaris Moving Company LLC (“Polaris”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, schedule services, or communicate with us.

This Policy applies to information collected through our website and through communications with Polaris (for example, by phone, text message, email, or through the quote, booking, and claim forms on our website). It also applies to information collected through certain technologies such as cookies and analytics tools.

By using our website or requesting services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our website or submit information through our forms.

This Privacy Policy is part of our website’s Terms & Conditions. Where permitted by law, your use of our website and services indicates your understanding and acceptance of both documents.

Information We Collect

Polaris Moving Company collects information that is reasonably necessary to provide moving services, respond to inquiries, prepare estimates, and communicate with customers.

The types of information we may collect include:

• Contact Information: such as your name, email address, phone number, and service address.
• Move Details: information related to your move, including pickup and delivery locations, move dates, home size, inventory descriptions, photos or videos you choose to send us, access details, and special item disclosures.
• Communication Records: information you provide when you contact us by phone, text message, email, or through website forms.
• Website Usage Information: limited technical data such as IP address, browser type, device information, pages visited, and how you scroll and click on our pages.
• Visit Source: the ad or link that brought you to our website (its campaign tags and Google click ID), when there is one.

Polaris Moving Company does not intentionally collect sensitive personal information such as social security numbers, government identification numbers, or financial account credentials through its website.

How We Collect Information

Polaris Moving Company collects information through several straightforward and transparent methods when you interact with our website or request services.

We may collect information in the following ways:

• Directly from You: when you submit information through our quote request form, or when you communicate with us by phone, text message, or email.
• Through Embedded Tools: when you use the online booking or claim forms on our website.
• Automatically: through cookies and similar technologies that collect limited technical information about how visitors use our website.

You may choose not to provide certain information; however, doing so may limit our ability to provide accurate estimates or respond to your request.

SMS Communications & Opt-In

Polaris Moving Company LLC operates an SMS messaging program. Users opt in by submitting their phone number through a quote form on our website and checking the SMS consent box. The box is optional, and consent is not needed to book. We send messages related to your quote, booking confirmations, appointment reminders, and moving service updates. Message frequency varies based on your service status. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@polarismoving.com or (214) 204-7224.

Cookies & Tracking Technologies

Polaris Moving Company uses cookies and similar tracking technologies to enhance your experience on our website and to better understand how our website is used. These technologies allow us to improve site performance, personalize content, and provide relevant services to you.

Cookies are small text files stored on your device that help us recognize your browser or device as you navigate our website. They help us track activity, maintain user preferences, and ensure a seamless browsing experience.

The types of cookies we use include:

• Essential Cookies: Necessary for website functionality, such as enabling navigation and the forms on our website.
• Performance Cookies: Used to collect data about site traffic, user interaction, and usage patterns to help improve site performance.
• Functional Cookies: Help us remember your preferences and personalize your experience when you return to our site.
• Advertising Cookies: Track browsing activities across different websites to deliver personalized ads and promotions based on your interests.

You can manage your cookie preferences through your browser settings. If you choose to disable cookies, please note that some features of the website may not function as intended.

We also use tracking technologies such as web beacons, pixels, and clear gifs to collect data about your visits and actions on our website. These tools help us understand user behavior and improve our marketing efforts.

How We Use Information

Polaris Moving Company uses the information we collect from you to provide, personalize, and improve our services, including the following:

• Service Fulfillment: To provide moving services, including quotes, written proposals, packing, loading, transportation, unloading, and customer support.
• Customer Communication: To respond to inquiries, confirm bookings, send reminders before your move, and notify customers about service status or potential delays.
• Improving User Experience: To personalize website content and tailor recommendations based on your preferences and usage patterns.
• Marketing and Advertising: To send targeted marketing materials related to our services or third-party services that may be of interest to you.
• SMS & Phone Number Usage: Polaris Moving Company does not sell, rent, or share consumers’ personal information, including phone numbers, with third parties or affiliates for marketing or lead generation purposes. Phone numbers are used solely to provide requested services, respond to inquiries, send service-related updates, and communicate with customers who have provided consent. No mobile information will be shared with third parties for marketing or promotional purposes.
• Legal and Regulatory Compliance: To comply with applicable legal, tax, and regulatory obligations, including handling claims, disputes, or customer inquiries.
• Security and Fraud Prevention: To monitor for unauthorized access, detect and prevent fraud, and ensure the safety of your data and personal information.

We may also use the information for any other purpose that is disclosed to you at the time of collection or as otherwise permitted by applicable law. We will not use your personal information for any other purposes without your consent, except as required by law.

Third-Party Services

Polaris Moving Company may use trusted third-party service providers to help operate our website, process quote requests, analyze website performance, and support our business operations.

Third-party service providers may have access to limited personal information solely for the purpose of performing services on our behalf and are required to protect your information in accordance with applicable laws and contractual obligations.

Polaris Moving Company does not control and is not responsible for the privacy practices, content, or security policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with through our website.

Data Security

Polaris Moving Company takes reasonable measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction.

We implement administrative, technical, and physical safeguards appropriate to the nature of the information and our business operations. These measures are designed to help maintain the security and integrity of your information.

While we strive to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or through our website.

You are responsible for maintaining the confidentiality of any information you submit through our website and for using secure networks when providing personal information online.

Children’s Privacy

Polaris Moving Company’s website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 through our website or services.

If you are a parent or guardian and believe that a child under the age of 16 has provided personal information to us without parental consent, please contact us. Upon verification, we will take reasonable steps to delete such information from our records.

Changes to This Privacy Policy

Polaris Moving Company may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates to this Privacy Policy will be posted on this page with a revised “Last Updated” date. Changes will become effective immediately upon posting, unless otherwise stated.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Polaris Moving Company handles personal information, you may contact us using the information below.

Polaris Moving Company LLC

2828 E Trinity Mills Rd #206C, Carrollton, TX 75006

Email: info@polarismoving.com

Phone: (214) 204-7224